They assured me that they were going to stop the shipment on the 2 packages not delivered and issue a call tag for the one that got sent to the wrong address and that they would be in touch. Got home and nothing, I contact their Beyond Plus customer service right away! Come to find out because of some glitch they sent it to my old address, that I had not lived in for about a year. This is a long post, so thanks for hanging in there :) I placed an order and assumed everything was fine until I received an email notification that my shipment (1 of 3) was delivered. IT TAKES 29 days to get a delivery? NEVER EVER ORDERING ONLINE FROM THEM AGAIN. How ridiculous is your service when my order was placed on Dec. 27th and upon contacting customer service, I am told that it takes 3 business days to process a claim (which is not even my fault) and then another few days for standard shipping, so I won't have my items 'til maybe Dec. Are you freaking kidding me? I had to convince her that due to your fault, at least offer expedited shipping at which time, she agreed. 18th, I speak to someone in customer service to resolve this issue in hopes that I will get them in time for Christmas, however, she makes absolutely no attempt in urgency to rectify the problem except to say, we are looking into this matter and will ship it out to you in our standard processing time. I contact bed bath and beyond customer service to find out what happened to the rest of my 5 items, at which time, I was advised that it was shipped out via FedEx however, at some point it got damaged and there was no delivery and no attempt to reach me to rectify the situation. The remaining 5 items ships out a day later via FedEx, yet no notification is sent to me. I ordered some Christmas gifts on DECEMBER 2nd to make sure of it's proper arrival however, of the 10 items I ordered, 5 items ships correctly and is properly delivered. My experience with their online order system was horrendous.
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